Surprise and Delight.

Every elegantly executed, distinctive project has its foundations embedded in strategic planning. Planning that seamlessly integrates  the wellness vision, wider property, commercial goals and natural environment. A plan that gracefully weaves relevant healing rituals, and stories with cutting edge marketable services organically bringing about a sense of space,  joyful guest journeys, and authentic, effective results both fiscally and in client happiness.   

CONCEPT

Conception of the individual philosophy for the spa from which everything else flows. 

DESIGN

Supporting designers to provide a sound architectural brief that supports concept, operational delivery, and guest flow.

 

CONSTRUCTION AND BUILD

Assist in overseeing the build and start up phases of the project. Vital advice provided at key stages to avoid costly mistakes. Including M&E specifications and regular drawing reviews.

INTERIOR DESIGN

Collaborate with interior designers on finishes ensuring the environment and feel embrace the concept.  

TREATMENT AND PROGRAMMES

Imaginative curation of treatment service menus, innovative wellness programmes and signature experiences. 

  

STAFFING AND STRUCTURE

Advise on operational structure, staffing guidelines, and identifying key team members in the recruitment process.

CUSTOMER JOURNEY

Meticulous mapping out of each facet of the guest experience.

 

PRE-OPENING AND LAUNCH 

Hands-on going live.

 

MARKETING, PR, AND SOCIAL MEDIA CAMPAIGNS 

Work alongside your teams to master strategic storytelling taking inspirational brands to become true icons.